POLICY

LAST UPDATED: NOVEMBER 21, 2023

Shipping Policy

All hair is shipped through USPS which takes 3-5 business days. Asaii Hair Co. is not responsible for your package after it has been shipped.

Please contact USPS if you have any problems, if you have any further questions be sure to email us.

Return/exchange Policy

All sales are FINAL. Exchanges are permitted for items that are damaged or if there has been a mistake on our behalf. If you need to exchange an item please contact our customer service email at info@asaiihairco.com.

Exchanges must be made within 10 days after you have received your item. Exchanged items MUST be unused and in the same condition as received, along with the original packaging. We also require proof of purchase.

Once we receive your item, we will send you an email to notify you that we have received your item. We will also notify you once the new item has been shipped out to you, along with a tracking number.

Refund Policy

All sales are FINAL. Contact info@asaiihairco.com for any questions.

Pre-order Turnaround Time

If you purchase bundles that are not available on hand the turn around time is 5-10 business days. An email will be sent as soon as your package has shipped, providing details about your shipment